Interaction Client integrations for Microsoft applications

Interactive Intelligence is a Microsoft Gold Certified ISV Partner and a managed partner in the Microsoft U.S. Partner Group. Microsoft and Interactive Intelligence are working together to address the needs of the Unified Communications industry and have mutual efforts that span marketing, sales and technology integration.

Interactive Intelligence released an integrated solution that combines its all-in-one IP communications software platform with Microsoft Office Communications Server 2007. The integration is designed to help organizations communicate more effectively by adding contact center and IP telephony functionality to OCS environments.

Most enterprises today use Microsoft products to support their everyday business processes—and to elevate employee productivity and service levels while lowering the total cost of ownership of their business systems.

Interactive Intelligence offers several pre-integrated modules that bring Interactive Intelligence’s Interaction Client desktop interface and interaction controls together with Microsoft’s most utilized business applications. And with the simple practicality of managing voice and data in a single environment, the result is a more productive workforce and faster, more attentive service for customers.