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Vonexus EIC is the only 100% software based IP-PBX that is fully integrated with the Microsoft® platform..
  

Voice Over IP
Interactive Intelligence EIC is the only 100% software based IP-PBX that is fully integrated with the Microsoft® platform used by over 90% of business today.

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Enterprise Interaction Centre®

One complete IP PBX solution for the mid-sized enterprise
Traditional PBX phone equipment was never made for voice over IP and open standards like SIP. Enterprise Interaction Centre® (EIC) is a pre-integrated IP PBX application suite and phone system built for VoIP and SIP out of the box.

The all-in-one EIC platform is built to give your mid-sized business a total IP PBX solution for multi-channel communications, business processes, contact centre operations, and optimum performance from your employees, all to offer superior service for your customers.

  • IP PBX / PBX
  • Real-time presence management
  • Full-featured operator console
  • Enhanced desktop phone and Client features
  • Remote workers and the mobile workforce
  • One number Follow-Me/Find-Me
  • Unified messaging and voice mail
  • Reporting
  • Central adminstration, plus auto-provisioning for phones
Features for the enterprise contact centre
  • ACD with built-in multi-channel queuing
  • Web services and Internet chat server
  • Quality monitoring
  • Integration to CRM and business applications
  • Knowledge management and auto response
  • Workgroup options

An IP PBX solution sized to fit your business
The single-server EIC Enterprise IP PBX solution equips from 100 to 1,500 users and 3 to 50 ACD agents to manage calls plus e-mails, faxes, web interactions, and valuable business and customer information. EIC’s pre-integrated platform architecture also lets your business easily unify departments, distributed offices, contact centre workgroup operations, and remote and mobile employees.

Developed for the Microsoft platform
More than just a pre-integrated IP PBX phone system, EIC is an all-software IP telephony solution developed to converge voice and data on the Microsoft platform. That way, EIC easily integrates to Microsoft solutions including Exchange Server and Outlook®, Dynamics™ CRM and GP, and products from the Windows® Server System and Windows Mobile® lineups.

Key benefits of our IP PBX solution
It’s like Vonexus EIC reads the minds of business decision-makers everywhere. With a single, complete IP PBX application suite, the EIC solution lets any business:

  • Reduce costs
  • Enhance collaboration
  • Simplify deployment
  • Deploy a mobile workforce
  • Offer world-class customer service
  • Easily migrate to VoIP
  • Increase security
  • Support broader integration to business systems and end-user devices

Find out more about our IP PBX solution. Contact Amtel today!
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