CustomerServicesAudit are a Kiwi-grown company that offers a customer service audit tool online.

They have developed an online customer service self audit tool titled Snapshotz, which is a self assessment tool. Snapshotz is a holistic tool not slanted towards any particular area within a customer service environment. Snapshotz covers 8 sections, 29 subsections and over 550 variables.

• The reports generated, when the modules of the Snapshotz Online tool are completed, enable a detailed review of the centre and identify specific areas to address.
• The tool has multiple applications – audit, planning, training, comparison, review and reporting. A unique approach and tool not available anywhere else in the world.
• The assessment path is modular, easy to follow and is supported with notes to assist understanding – no need for any external input unless an independent assessment is required.
• While comprehensive, Snapshotz is efficient to complete
• Questions are designed to be as objective as possible
• Areas for attention are prioretised using appropriate benchmarks
• Questions are broken down to a level where follow-up (if required) is self evident

Targeted at customer service functions with 03 or 3,000 staff, Snapshotz is aimed at businesses looking to identify areas to reduce costs, improve productivity, identify risks or gain a snapshot of where the service area sits at a particular period of time.

Great for planning purposes and acts as comparison tool for reviews of the service function and teams within the customer service function or even comparison of geographic locations.

The uniqueness of Snapshotz is that it enables a full review of the service area at an affordable price.

A must have for any effective customer service centre; there is no such customer service tool available anywhere in the world and at such an affordable cost.