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 IVR
For automating telephone access to simple and complex information retrieval, Amtel Communications offers a fully integrated Interactive Voice Response design and delivery service.
Amtel use the Envox CT Application Development Environment (CT ADE, formerly VOX) to build custom IVR solutions for a wide range of NZ customers. Our solutions handle millions of telephone calls every year, whether you are calling Vodafone to recharge a pre-paid card, NZ Couriers to order a pick-up or accessing the latest weather from MetService the chances are that you have already used a solution developed by Amtel.
Envox CT ADE™ is a development tool with utilities to control Intel Dialogic and other telephony APIs. Envox CT ADE enables Amtel to create and deploy computer telephony (CT) applications more easily and more quickly and therefore more cost effectively than our competitors.
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Amtel IVR
- IVR
- Enhanced self-service
- Automated directory assistance
- Alerts and notifications
- Carrier services
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Why Amtel
Rapid Time to Market
- With Envox CT ADE™ rapid application development capabilities, Amtel can reduce development time by 50% or more.
Outstanding ROI and Price/Performance
- Envox CT ADE™ open, standards-based platform results in faster ROI by reducing total deployment costs by 30% or more over proprietary IVR and voice processing systems.
Protection for Technology Investments
- Envox CT ADE™ provides a clear and easy migration path to emerging standards and new technologies. Solutions can be easily upgraded over time to include speech, VoiceXML, host media processing, VoIP, Web services, SS7 and SALT.
Flexibility and Scalability
- The Envox CT ADE™ platform supports solutions in many different environments, including both PSTN and VoIP implementations. In addition, Envox CT ADE™ can be deployed in both small-scale and large-scale installations. Advanced application management utilities that significantly reduce the time and cost of administering large-scale installations are included.
Contact Amtel for further details and pricing
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