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Interactive Intelligence Honors Reseller, Adapt, for Most Visionary Customer Software Deployment |
Adapt receives Vision Award for using Interactive Intelligence all-in-one IP communications software suite to help Texas Dow Employees Credit Union improve member services, increase reliability, and support future growth
INDIANAPOLIS and OAK BROOK, Ill., Jan. 26, 2010 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has honored reseller, Adapt Telephony Services, with its Vision Award.
Adapt received the award for using the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center™ (CIC), to help Texas Dow Employees Credit Union improve member services, increase reliability, and support future growth.
“Adapt is truly deserving of our Vision Award, having customized CIC for TDECU to offer our first natural language speech recognition application for credit unions,” said Interactive Intelligence vice president of sales for North America, Paul Weber. “This has helped TDECU improve service by giving its members new account transaction options, including the ability to bank hands-free via mobile phone.”
TDECU’s new commercial banking interactive voice response application uses natural language speech recognition shortcuts so members can more quickly and conveniently complete their most common transactions.
“Adapt took our requirements and fully exploited the flexibility of CIC to give us an application that not only captures and interprets speech, but actually teaches our members how to complete transactions more efficiently by telling them about available shortcuts,” said TDECU’s vice president of payment systems and line of credit, Ron Wright. “Adapt’s ability to create a customized application uniquely tailored to our needs was exactly why we chose them over other vendor solutions.”
“Not only has Adapt demonstrated extensive technology and vertical expertise, but its team continues to effectively adjust to our needs as they grow and change,” said TDECU’s vice president and chief technology officer, Wayne Basham.
“The TDECU deployment was a great opportunity for us to really put CIC’s open software architecture to the test,” said Adapt’s speech recognition practice manager, Eric Soderstrom. “We used all of CIC’s tools to accurately capture speech input, interpret a caller’s request, and then complete the transaction through tight integration to TDECU’s complex back-end systems.”
TDECU’s CIC deployment includes a fully redundant disaster recovery configuration that, according to Wright, “performed flawlessly during hurricane Ike.”
TDECU’s deployment also includes CIC add-on applications for blended dialing/campaign management, network-based pre/post-call routing, multichannel recording, and real-time supervisory monitoring. CIC supports about 400 TDECU employees. CIC’s software-based, single-platform architecture enables TDECU to easily and cost-effectively add applications and users as future growth dictates.
“Not only does our CIC system effectively meet our current communications needs, we can rest assured that future growth will be easily accommodated through simple software license purchases – no forklift upgrades or complicated integrations,” Wright said.
Interactive Intelligence honored Adapt with its Vision Award during the vendor’s 11th annual Partner Conference held in October at its global headquarters city in Indianapolis, Indiana. More than 200 people attended the event representing the company’s 300 resellers worldwide.About Adapt Telephony Services
Adapt Telephony Services, LLC is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. Adapt has been an Interactive Intelligence partner since 1997. Today, Adapt is an Interactive Intelligence Platinum Elite Partner, and has deployed more than 300 of the vendor’s systems globally. Adapt has earned multiple sales and implementation designations and awards from Interactive Intelligence, including Master Integrator and the coveted Vision Award (three times) for the most visionary customer deployment. As a Juniper Networks Select Partner, Adapt also provides design, deployment, and support services for the full line of Juniper Networks products. Adapt is headquartered in Oak Brook, IL within the Chicagoland area, and has 50 employees dedicated to the sales, deployment, development, and support of its Interactive Intelligence and Juniper Networks customer base. For more information about Adapt, visit www.teamadapt.com, or call 630.468.7500.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50” company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Contacts:
Jerry Brown
Vice President of Sales
Adapt Telephony Services, LLC
630.468.7584
Jerryb@teamadapt.com
Director of Market Communications
Interactive Intelligence Inc.
+1 317.715.8220
christine.holley@inin.com