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Partners Mutual Insurance Selects All-in-One Communications Software Suite from Interactive Intelligence |
Company selects Interactive Intelligence for combined insurance expertise and cost-effective contact center and enterprise communications applications
INDIANAPOLIS and WAUKESHA, Wis., Dec. 1, 2009 -- Partners Mutual Insurance, a property and casualty insurance company, has purchased the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center® (CIC).
Partners Mutual selected Interactive Intelligence based on its insurance expertise, and CIC’s broad feature-set and cost-effectiveness, according to the company’s president and CEO, Richard Ewert.
“We were introduced to CIC after Interactive Intelligence acquired content management company AcroSoft, whose insurance solutions we had been using since 2005,” Ewert said. “We liked the idea of being able to leverage both contact center automation and enterprise IP telephony features that would also easily integrate with our existing AcroSoft document management and workflow applications for insurance.”
Partners Mutual had been using a PBX from Siemens, but found it couldn’t meet the company’s need for increased scalability and functionality.
“With more than 200 insurance agencies selling our policies and calling into our claims department, we needed a system that could streamline our processes and improve communications with our customers and insurance agents,” Ewert said.
In addition to evaluating an upgrade to its existing Siemens system, Partners Mutual also reviewed communications solutions from ShoreTel and others before deciding on CIC.
“On top of simplified integration to our AcroSoft applications, CIC ended up offering us more functionality than the competition, along with a unique open, all-software, single-platform architecture for easy administration and cost-effective growth,” Ewert said.
Interactive Intelligence reseller, Attalus Communications (www.attaluscom.com), is assisting Partners Mutual with its CIC deployment and integration to its AcroSoft content management applications.
Once fully deployed, CIC will give Partners Mutual SIP-based IP PBX switching capabilities and applications for presence management, multichannel routing and queuing, interactive voice response, auto-attendant, unified messaging, call recording, and conferencing.
“We’re looking forward to the enhanced customer service CIC will help us deliver,” Ewert said. “For instance, we’ll be able to record calls and then drag and drop the files into the correct claim or policy folder to give us more comprehensive information about a particular customer and our interaction history with them.”
“We’ll also be able to improve service levels by using CIC to automatically route calls to the correct department by matching the customer’s caller ID with their policy or claim number.”
Partners Mutual expects to complete deployment by Dec. 31, 2009.
About Partners Mutual Insurance
Partners Mutual Insurance Company is a Midwest-based organization that writes auto, homeowners, and commercial policies for individuals and businesses in Wisconsin, Iowa, and Michigan. Its name reflects the company’s commitment to serving policyholders and agents as partners by working hand-in-hand with them to offer a complete line of insurance services, from policy writing to prompt claim payment. The company was founded in 1931 as Badger State Casualty Company Limited Mutual, and in 1992 changed its name to Partners Mutual Insurance. For more information, contact Partners Mutual Insurance at www.partnersmutual.com or 262.798.5050..
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among Network World's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company, and is among FORTUNE Small Business magazine's top 100 fastest growing companies. The company is also positioned in the leaders' quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Contacts:
Mark Ewert
Executive Vice President
Partners Mutual Insurance
+1 262.798.5060
ewert.mark@partnersmutual.com
Director of Market Communications
Interactive Intelligence Inc.
+1 317.715.8220
christine.holley@inin.com