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Amtel Deploys New IP Contact Centre Software for Massey University |
“Quite simply we have gone from a horse and cart to a Ferrari”
Team leader tops in contact centre management finals.. Read More
SYDNEY, Jan 14, 2008 --Amtel Communications has deployed Interactive Intelligence (Nasdaq: ININ) IP-based contact centre automation software for Massey University, New Zealand’s distance education specialist and major multi-campus university.
The IP-based software, Customer Interaction Centre® (CIC), which went live in December 2007, replaces Massey University’s existing Nortel Symposium in its National Contact Centre (NCC) – the frontline of the university’s customer communications.
“Quite simply we have gone from a horse and cart to a Ferrari,” said Tina Hilliam, Massey University’s contact centre manager. “With CIC we will be able to communicate with our market of 39,000 plus students, 4,500 staff and the general public in ways not possible with a traditional contact centre solution.”