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Business Process Automation: The Hard ROI for UC A Roundtable Discussion Join us for an exclusive Interactive Intelligence event. Geoff Calhoun will host a roundtable discussion on the new communications-based process automation solution, Interaction Process Automation (IPA). The IPA solution won Interactive Intelligence the 2009 Product of the Year Award from Technology Marketing Corp.'s (TMC) Customer Interaction Solutions magazine. Mr Calhoun will talk about how AccuQuote is taking advantage of communications and business process automation to remain innovative and competitive, as well as increase customer satisfaction and responsiveness. In particular Geoff will focus on their journey of implementing a Communications Based Process Automation (CBPA) solution. This roundtable event is designed to be an open discussion which will give those attending the opportunity to ask questions about AccuQuote’s BPA experience, from concept and installation, through to a full business application. Prior to the roundtable discussion Geoff will address the CIO Summit on DAY 2 at Sky City Convention Centre (Wednesday 21st July at 11.45) Note: You do not need to be registered for the CIO Summit to attend the Roundtable event. To confirm your attendance please contact: Mel Lloyd Hurry, spaces are limited. This will be a small round table discussion so please book early
Geoff’s Keynote Session at CIO Summit 2010 - Wednesday 21 July at 11.45am Geoff Calhoun, Director of IT for insurance company, AccuQuote (USA) will talk about the company’s recent implementation of IPA and how it has transformed their insurance business, providing the hard ROI that Unified Communications should deliver when responding to the needs of its customers. Geoff Calhoun has earned his success with a progressive eye for technology coupled with a results-driven approach. Since 1998, his roles have included working as a Network Administrator, Programmer Analyst and Database Developer. Currently, as Director of IT at AccuQuote he is responsible for managing all IT functions. His technical expertise is looked upon to identify and implement innovative technology strategies enterprise-wide and continues to develop his knowledge base by staying ahead of industry trends. A self-learner by nature, Geoff enjoys keeping abreast of ever-changing developments in technology by regularly attending online webinars and conducting tutorials. He shares his extended knowledge base with his diligent workforce to maximize performance, efficiency, effectiveness and company-wide profitably. As an online insurance business, AccuQuote profitability depends highly on IT support including, but not limited to application development, database design and administration, internal support and telecommunications support, in all of which Geoff has exceeded company expectations. He continues to use his competitive edge to mould IT practices into highly functional, user-friendly experiences. His vast IT experience and knowledge is well acknowledged by all who consult with him for best practices and support. Visit the Amtel and Interactive stand at the CIO Summit for your second chance to WIN the new iPad. |
